3015 - From Silos to Synergy: OR Leaders Breaking Down Barriers to Build the Future

Overview/Abstract: Perioperative services are inherently complex, involving multidisciplinary teams across preoperative, intraoperative, and postoperative phases. Traditionally, these phases often function in silos—each with distinct workflows, communication channels, and performance metrics. This fragmented approach can lead to inefficiencies, miscommunication, delays in care, and compromised patient outcomes. Breaking down silos within perioperative services is essential for creating a cohesive, patient-centered surgical experience while creating family-like relationships with teams. This presentation further emphasizes the strategies Northeast Georgia Health System (NGHS) is using to foster interdisciplinary collaboration and to build leader relationships. Key interventions include establishing cross-functional teams, standardizing protocols, and implementing real-time communication tools. A few of the interventions started at NGHS include:

- GRITS: Growth, Resilience, Emotional Intelligence Training
- Leadership development training (succession planning) for front-line staff and above
- Perioperative Staffing Huddle (DMS)
- Daily staffing huddle with all surgical departments and campuses in the system to review staffing needs
- Surgical Services Week Celebrations (Staff satisfaction/engagement)
- A week dedicated to celebrating all roles in surgical services
- Vendor/Surgeon Streamlined Onboarding Processes (Standard Work)
- Behind the Line Event (Staff engagement)
- Family Day for staff’s friends and families to see what it is like to work “Behind the Red Line”
- Certification Preparation Courses (Professional development)
- Reaching CNOR strong

The impact of these initiatives is reflected in improved surgical throughput, reduced case delays, enhanced staff engagement, and better clinical outcomes. By promoting a culture of collaboration and accountability, NGHS perioperative services has evolved into a more streamlined, high-functioning entity that prioritizes both patient safety and operational excellence across all phases of care.

When we dismantle silos - between disciplines, departments, and individuals - we create space for collaboration, innovation, and mutual respect. In all we do, let us maintain the highest standards of care and build a future where every patient, team member, and leader thrives together.